Terms & Conditions

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These Terms & Conditions apply to all purchases made through the Sterling & Co. Melbourne website, which can be contacted at support@shopsterlingco.com.

1. Applicability

By placing an order, you agree to these Terms & Conditions, as well as our Returns Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product information

We do everything we can to describe our products accurately and provide up-to-date information. Colours may vary slightly depending on your screen. Typographical errors, pricing errors, or other inaccuracies may occur; no rights can be derived from such errors.

3. Orders and payment

Orders are only processed once payment has been received in full. Available payment methods may vary depending on your location. Customers are responsible for checking which payment options are available to them.

4. Processing and delivery

Processing time (dispatch from warehouse): 1–3 business days.

Shipping time after processing: typically 7–14 business days, depending on your location.

Orders are shipped directly from our supplier; customs charges may apply depending on your location.

These timeframes are estimates only; delays caused by periods of high demand, public holidays, or customs processing don't entitle you to cancel your order or receive a refund.

5. Returns and cancellations

Please see our separate Returns Policy for all applicable conditions. Orders can't be cancelled once placed, and a refund request or chargeback can't be opened before the item has been received.

6. Liability

We're not responsible for loss or damage during shipping where tracking shows the parcel was delivered to the address provided. Our liability is, in any case, limited to the purchase price of the item in question. We encourage you to always double-check your address details. Nothing in this clause excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

7. Intellectual property

All content on this website (text, photos, logos, and graphics) is the property of Sterling & Co. Melbourne and may not be used without prior written permission.

8. Complaints procedure

Complaints can be submitted in writing to support@shopsterlingco.com. We aim to respond within 5 business days. For complaints regarding size or product quality, please always include clear photos and a detailed description.

9. Governing law

These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes will be submitted to the competent courts of Victoria, Australia, unless otherwise required by applicable law.