Shipping & Delivery

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We're committed to delivering your order as quickly and accurately as possible. Below you'll find everything you need to know about our shipping and delivery policy.

1. Processing time (dispatch)

Orders are processed within 1–3 business days. Once your order has shipped, you'll receive a tracking code by email.

2. Delivery times

After processing, average shipping time is 7–14 business days, depending on your location. Please note delivery may be delayed during periods of high demand, public holidays, or due to customs processing.

3. Shipping method and origin

To reduce waste and our carbon footprint, we ship directly from our supplier. As a result, depending on your delivery location, customs charges may apply. Your order is delivered using a combination of trusted international couriers and, within Australia, local postal and courier partners.

4. Shipping costs

Shipping costs are shown at checkout and depend on weight, destination, and the shipping method selected.

5. Tracking your shipment — customer responsibility

You're responsible for monitoring your tracking code via our website and the link provided by email.

You're also responsible for checking whether your parcel will be delivered to your home or to a pickup point, and for collecting it yourself if required.

If delivery is taking longer than expected or an issue arises, please always email us first at support@shopsterlingco.com rather than opening a chargeback or refund request straight away.

6. Liability during shipping

If tracking information shows the parcel has been delivered, responsibility passes to the customer.

Please double-check your address carefully; any errors must be reported within 24 hours of placing your order by emailing support@shopsterlingco.com.