Privacy Policy

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This Privacy Policy applies to all services provided by Sterling & Co. Melbourne, which can be contacted at support@shopsterlingco.com. We respect the privacy of our customers and handle the personal information you provide to us in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What data we collect

We collect the personal data you provide when you place an order, create an account, or contact our customer service team, including:

• Full name
• Shipping address and billing details
• Email address
• Phone number
• Payment details (processed by our payment providers and not stored on our servers)
• IP address and device/browser data
• Order and transaction history
• Data about your activity and behaviour on our website (via cookies)

2. How we use your data

• To process, ship, and invoice your orders.
• To provide customer service and support.
• To send order updates, tracking information, and relevant communications.
• To improve our services, website, and product range.
• To prevent and detect fraud and misuse.
• To send marketing communications, but only where you have given your consent.

3. Legal basis for processing

We process your data on the basis of the performance of a contract (your order), your consent (for example, for marketing), a legal obligation (for example, for tax purposes), and our legitimate interests (for example, fraud prevention and improving our services).

4. Sharing data with third parties

Your data is only shared with third parties to the extent necessary to deliver our services, including:

• Our payment service providers.
• Our shipping and delivery partners.
• Our suppliers, for the purpose of processing and shipping your order.
• Analytics and marketing service providers (where applicable and in line with your cookie preferences).

Data processing agreements are in place with all these parties where required. We never sell your data to third parties. As some of our orders are shipped directly by a supplier located outside Australia, your data may be transferred overseas; where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, consistent with Australian Privacy Principle 8.

5. Retention period

We keep your data for no longer than necessary for the purposes for which it was collected, or for as long as required by law (for example, a statutory record-keeping obligation).

6. Cookies

Our website uses cookies to improve functionality, analyse visitor behaviour, and support marketing activities. Please see our Cookie Policy for more information. You can always change your preferences via the cookie banner or your browser settings.

7. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access. All payments are processed via a secure SSL connection.

8. Your rights

You have the right to access your personal data, correct it, request its deletion, or restrict its processing. You may also object to processing, withdraw your consent, and request data portability where applicable.

To exercise these rights, please contact us at support@shopsterlingco.com. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact

Sterling & Co. Melbourne — support@shopsterlingco.com